DevOps is often misunderstood as simply tools and process, and that's part of the story but misses the mark. DevOps is really about building greater cross-organizational teamwork. Teamwork that ultimately enables speedier time-to-market, higher quality, and more rapid learning. Traditionally, this isn't how people work. It wasn't how I worked when I was a functional manager. I was focused on my individual part of the puzzle being great, not on what really mattered to our customers or the organization. A big production outage provided a great catalyst for me to rethink how I worked. It wasn’t pretty, but it was very instructive.